About CBSI
Meet Our Management Team
A Trusted Name in Debt Collections
Leonard and Brian Grimes
Since 1955, Credit Bureau Services of Iowa, Inc. has provided top-notch collections services for government, schools, attorneys, healthcare, utilities, consumer, and commercial clients.
Company owner and CEO Leonard Grimes has been in the collections business for more than 30 years. He’s a board member and past President of the Iowa Collectors Association and former President of the Associated Credit Bureaus of Iowa.
Brian Grimes has over 15 years of sales and marketing experience and was the Director of Sales and Marketing with CBSI for six years before being promoted to President in February 2020. He currently serves as the President of the Iowa Collectors Association, representing the Iowa Chapter with ACA International.
You can tell a lot about a company not only by its executives but by the team they manage, and our collections professionals are some of the best in the business. Our family-owned and operated agency experiences minimal staff turnover. The average company tenure for our collectors is ten years, but it's our unique approach to collections that really separates us from the pack.
An Approach That Gets Results
At Credit Bureau Services of Iowa, Inc, our unique, fair, effective, and caring approach to collections gets results. Let us help you maximize your cash flow, minimize customer delinquency, reduce expenses and retain satisfied customers.
Our standard collection services are provided on a contingency basis. Fees are only incurred when payments are collected. Our services include letters, personalized phone calls, skip tracing, credit reporting to national credit bureaus, and legal collections (when appropriate).
Our collectors are more than just sympathetic -- they’re empathetic. Most of them know what it’s like to have an unpaid debt go into collections. Because they’ve been on the other side of the fence, they treat your customers the way they’d want to be treated.
CBSI’s respectful, solution-focused consumer interactions produce better results than harsh demands. Our collectors are trained to ask questions, analyze the facts and help identify a solution that meets the needs of both you and your customer. With our friendly, caring approach, everybody wins!
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