But, Grimes said, he quickly realized that “It all really boils down to how you treat people. At CBSI, one of our core values is to do the right thing, period. We work with consumers in an honest, compassionate, and respectful manner. Our team members are passionate about helping people.”
Grimes read from a Google review that demonstrated how his team works to change the prevailing perception about collection agents, going above and beyond consumer expectations to resolve their financial obligations. The reviewer called working with CBSI “an enjoyable experience.”
“We are incredibly grateful to be awarded the BBB Torch Award,” Grimes added. “I look at this award as an honor not only for our company but the whole collections industry.”
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